Frequently Asked Questions

Every piece is handcrafted in-house (yep, real human hands doing real magic) so i work with a short production lead time to maintain quality control and creative integrity. Most items ship within 3-7 business days, and custom or bespoke pieces may take a little longer. Think of it as artisanal throughput with a personal touch.

I keep it streamlined. Shopify handles the heavy lifting on the backend - real-time shipping rates, tracking, notifications, the whole nine yards. Once your piece moves from my hands to the courier pipeline, you'll get updates automatically so you're never wondering where your new fav macrame baby has wandered off to.

Yes! Custom and bespoke request are absolutely part of the Twisted Threads value proposition. If you've got a vision, i can operationalise it. Just reach out through the contact form, and we'll align on size, colours, vibe and lead time so your one-off piece lands exactly for your space.